Privacy Policy

PRIVACY POLICY Last updated: 07/04/2026 VITESSE ECO SAS (SIREN: 100 732 247), registered at 32 Rue du Faubourg du Pont Neuf, 86000 Poitiers, France, is committed to protecting the privacy of users of its website www.vitesse-eco.com in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679). 1. DATA COLLECTED We collect the following data in connection with your use of the site and orders: • Identification data: first name, last name • Contact data: email address, phone number • Postal data: delivery and billing address • Order data: purchase history, products ordered, amounts • Connection data: IP address, browsing data (technical cookies) • Account data: password (hashed and unreadable) 2. PURPOSE OF DATA USE Your personal data is used for the following purposes: • Processing and tracking your orders • Managing your customer account • Delivering your products • Order-related communications (confirmations, tracking, invoices) • Responding to your enquiries • Improving our website and services • Complying with legal and accounting obligations 3. STORAGE AND SECURITY We implement technical and organisational security measures to protect your data: • Passwords hashed with bcrypt algorithm (irreversible) • Secure communications via HTTPS protocol (SSL/TLS encryption) • httpOnly session cookies (not accessible by JavaScript) • Data access restricted to authorised personnel • Secure hosting by Vercel Inc. (SOC 2 certified) Data is retained for the duration of the business relationship and for 3 years after the last order, unless a longer legal retention period applies. 4. DATA SHARING Your personal data is never sold to third parties. It may only be shared with: • Stripe: for secure card payment processing (PCI DSS Level 1 certified) • Carriers: name and delivery address for parcel delivery • Technical providers: hosting (Vercel), transactional email Each provider is bound by contractual confidentiality and data security obligations. 5. YOUR RIGHTS (GDPR) Under the GDPR, you have the following rights: • Right of access (Article 15): obtain a copy of your data • Right to rectification (Article 16): correct inaccurate data • Right to erasure (Article 17): request deletion of your data • Right to portability (Article 20): receive your data in a structured format • Right to object (Article 21): object to the processing of your data • Right to restriction (Article 18): restrict the processing of your data Response time: maximum 30 days from receipt of your request. Contact: contact@vitesse-eco.fr You may also lodge a complaint with the French data protection authority (CNIL): www.cnil.fr 6. COOKIES Our site uses only strictly necessary cookies: • Technical cookies: session management, shopping cart • Language preference cookies: remembering your display language No advertising, analytics or third-party tracking cookies are used. Session cookies are deleted when the browser is closed. Preference cookies are retained for a maximum of 12 months. 7. ACCOUNT DELETION You may request the complete deletion of your account and all associated personal data at any time. This deletion is permanent and irreversible. • From your account settings ("My Account" section) • By email to: contact@vitesse-eco.fr Deletion will be carried out within 30 days, subject to legal retention obligations. 8. CONTACT VITESSE ECO SAS 32 Rue du Faubourg du Pont Neuf, 86000 Poitiers, France Email: contact@vitesse-eco.fr Website: www.vitesse-eco.com