Question 1

What is an electric fatbike?

Accepted Answer

An electric fatbike is a bicycle fitted with oversized tyres (3.8" to 5" wide) and a 250W electric motor that assists pedalling up to 25 km/h. The fat tyres provide exceptional grip on all terrains (sand, snow, gravel, wet roads) and superior riding comfort. At Vitesse Eco, all our models are approved e-bikes compliant with European regulations.

Question 2

Where is your store located?

Accepted Answer

Our store is at 32 Rue du Faubourg du Pont Neuf, 86000 Poitiers, France. You can visit to test our models, pick up your orders or use our after-sales service.

Question 3

Can I test a bike before buying?

Accepted Answer

Yes, absolutely! We encourage customers to test bikes before purchasing. Visit our store in Poitiers to try the models that interest you. Contact us to schedule an appointment.

Question 4

Are your bikes suitable for tall people?

Accepted Answer

Yes, we offer models for all heights. Our V20Max with 24" wheels is designed for riders 175cm and taller. The V20Mini with 16" wheels is perfect for teenagers or shorter riders.

Question 5

What is the range of your electric bikes?

Accepted Answer

Range varies by model:
• V20Mini: 30-40 km
• V20Pro/Q30/C28: 40-50 km
• V20Limited/S20Pro/D50: 50-60 km
• V20Cross: 60-70 km
• EB30: 90-100 km (dual battery)
• V20Limited Pro: up to 100 km (dual battery)

Actual range depends on rider weight, terrain, wind and assistance level.

Question 6

What is the maximum speed?

Accepted Answer

In compliance with European regulations for e-bikes, electric assistance cuts off at 25 km/h. Beyond that, you can continue pedalling without assistance. All our models have an approved 250W motor.

Question 7

How long does it take to charge the battery?

Accepted Answer

Charging time varies from 4 to 6 hours for a full charge. You can charge on a standard domestic outlet. The battery can be charged on the bike or removed for indoor charging. We recommend keeping charge between 20-80% for longer battery life.

Question 8

What type of brakes do your bikes have?

Accepted Answer

All our models feature front and rear hydraulic disc brakes — the most effective braking system for electric bikes: consistent stopping power in all weather, precise modulation, and longer lifespan than mechanical brakes.

Question 9

Is the bike delivered assembled or as a kit?

Accepted Answer

Our bikes come 90% pre-assembled. You just need to attach the handlebars, seat, pedals and front wheel — about 20-30 minutes with included tools. If you pick up in-store, we fully assemble and adjust the bike for you.

Question 10

What are the delivery times?

Accepted Answer

Delivery times depend on the method chosen:
• Store pickup (Poitiers): within 24-48h
• Standard delivery in France: 5-7 business days
• Express: 2-3 business days
• Belgium, Luxembourg: 7-10 business days
• Germany, Netherlands, Spain: 7-14 business days

Question 11

Do you deliver outside France?

Accepted Answer

Yes, we deliver to several European countries: mainland France, Belgium, Luxembourg, Germany, Netherlands and Spain. Shipping costs vary by country.

Question 12

Is delivery free?

Accepted Answer

Store pickup in Poitiers is always free. For home delivery, we offer free shipping in mainland France above a certain order amount. Exact costs are shown during checkout.

Question 13

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive an email with a tracking number. You can also track your order from your account page under "My Orders".

Question 14

What if my bike arrives damaged?

Accepted Answer

If your bike arrives damaged: 1) Photograph the packaging and damage, 2) Report to the carrier, 3) Contact us within 48h at contact@vitesse-eco.fr with photos, 4) We will arrange replacement or repair.

Question 15

What payment methods do you accept?

Accepted Answer

Currently, we offer in-store payment when picking up your order. We accept cash, bank card and bank transfer. Online card payment (Visa, Mastercard) will be available soon.

Question 16

Is online payment secure?

Accepted Answer

Yes, security is our priority. Our site uses SSL (HTTPS) encryption. When online payment becomes available, it will be processed via Stripe, a PCI DSS Level 1 certified platform. Your bank details never pass through our servers.

Question 17

Can I pay in instalments?

Accepted Answer

Instalment payment is not yet available on our site. However, some bank cards offer 3 or 4-instalment options. Check with your bank. In-store, we can discuss custom payment arrangements for large orders.

Question 18

Do you offer discount codes?

Accepted Answer

Yes, we regularly offer discount codes. Enter your promo code in the cart before checkout. Follow us on social media or subscribe to our newsletter for exclusive offers.

Question 19

Can I get an invoice?

Accepted Answer

Yes, an invoice is automatically generated for each order and sent by email. It's also downloadable from your account. For businesses, we can issue detailed VAT invoices.

Question 20

How do I maintain my electric fatbike daily?

Accepted Answer

Daily maintenance is simple:
• Check tyre pressure (0.8-1.2 bar for road, 0.5-0.8 bar for off-road)
• Verify brakes work properly
• Keep chain lubricated (every 200 km)
• Clean with a damp cloth (avoid high-pressure water on electrical components)
• Recharge after each ride
• Store sheltered from rain and frost

Question 21

Can I ride in the rain?

Accepted Answer

Yes, our bikes are designed to withstand weather. The motor and electrical system are splash-resistant (IPX4). However, avoid deep water, dry the bike after rain, never use high-pressure water on electrical components.

Question 22

Where can I get my bike repaired?

Accepted Answer

Several options: 
1. Our store in Poitiers for full after-sales service, 
2. Any bike shop for mechanical parts, 
3. DIY for basic maintenance. For electrical issues, contact us directly.

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